Effective date: 1 July 2026 Seller of record: Paddle, on behalf of Prepseen Contact: support@prepseen.app
Prepseen sells credits — a prepaid, in-app unit consumed when you run AI features on the managed plan. Credits are a digital product delivered immediately to your account once payment is confirmed. They have no cash value and are non-transferable. There is no recurring subscription; you buy credit packs one at a time.
Because credits are digital and made available for use immediately, all purchases are final and non-refundable once the credits have been added to your account, except where a refund is required by law or granted under the exceptions below. By purchasing, you ask us to supply the credits right away and acknowledge that, to the extent permitted by law, you thereby lose any right to cancel or withdraw once they’ve been delivered.
Nothing in this policy removes rights you have under mandatory consumer law — for example, cancellation/refund rights under the Israeli Consumer Protection Law, or the right of withdrawal available to EU/UK consumers (each subject to the rules on digital content or services that have already been supplied). If such a right applies to you, it still applies.
We’ll review refund requests in good faith for:
We generally will not refund credits that have already been spent, or requests based on dissatisfaction with AI-generated output (which, by nature, is a practice aid and not guaranteed — see Terms §6).
Email support@prepseen.app from the address on your account, with your Paddle order/ receipt reference and a short description. Because Paddle is our Merchant of Record, approved refunds are processed by Paddle to your original payment method under Paddle’s Buyer Terms. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
If you have a problem with a charge, please contact us first — we can usually resolve it faster than a dispute. Filing a chargeback may result in your account being suspended and the associated credits reversed while the dispute is reviewed (Terms §4).